Mystery Shopping

Photo by Sam Lion from Pexels

Would you trust a brand that delivers inconsistent customer experience?

No? That’s what we thought.

Brands need to ensure the consistency of customer experience across all channels and over a period of time.

To ensure the desired customer experience, brands use techniques, such as mystery shopping.

What is Mystery Shopping? 

Mystery shopping is a process in which an individual visits the sales location with the purpose of measuring the quality of customer experience.

To conduct regular audits on their locations, companies hire mystery shopping companies who further hire mystery shoppers that fit the target customer profile. These shoppers are provided training on how to measure different parameters and are handed questionnaires to record their experience.

Perks of Being a Mystery Shopper

Being a mystery shopper is a great way to make a good side income and enjoy the perks. If you love shopping and have superb observational skills, then certainly you are the one for this job. Following are some of the perks of being a mystery shopper:

Decent pay rate

On average, you can earn $20/hr as a mystery shopper.

Free items

What’s better than getting a full reimbursement of the items purchased or consumed? 

You can get a lot of free items and merchandise by signing up as a mystery shopper

Flexible work schedule

This job is perfect for students, retirees or part-time workers who can’t work in scheduled hours and still want to earn some money on the side.

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